FREQUENTLY ASKED QUESTIONS (FAQs)
 
1. Why has the 5K been converted to a virtual event?
 
Due to the COVID-19 pandemic, the decision was made to convert the 2020 HAVEN 5K Walk/Run to a virtual event. The health and safety of our participants, volunteers, and community is our top priority and this is the most responsible way to move forward while still honoring and raising funds for HAVEN Free Clinic.
 
2. How do I begin?
 
Want to Participate in this year's virtual event? Just register here and join us!
 
You can now create and manage your own personal page, share your photos, goals and
get sponsors.
 
Want to sponsor a participant? Click here for details.
Want to sponsor the event? Click here for details.
 
3. How do I register to run/walk?
 
Online registration is now open! Visit the Registration page to get started.
 
Participant Fees:
Adult Participant + T-shirt + Mask - $45.00
Adult Participant + T-shirt - $40.00
Adult Participant - $25.00 
Child Participant - Free (Ages 18 or younger)
Virtual Participant - Free (to set up a personal fundraising page only; not physically running/walking in the 5K)
 
Want to sponsor a specific runner, walker, or team instead? Visit the Sponsor a Participant page for details.
 
If you are unable to participate in the 5K, but still want to support HAVEN Free Clinic, we are accepting donations here. You may also register as a Virtual Participant to set up a personal fundraising page without physically running/walking in the 5K.
 
4. Am I required to collect donations/sponsors as part of participating in the event?
 
No. Every participant that signs up for the event gets a personal fundraising page as part of registering; however, participants do not need to solicit donations or sponsorships from friends and family if they are not comfortable. Your registration fee is a donation towards HAVEN Free Clinic.
 
5. How can my sponsors submit payment?
 
Online contributions can be made by credit card on each runner’s personalized page. Just make sure to tell your sponsors to select your name from the list of runners on the Sponsor a Participant page.
 
6. Where and when is the event?
 
Date: Sunday, October 11, 2020
Race Start Time: 9AM-2PM
Location: Whether you are nearby or joining us from afar, help us support HAVEN Free Clinic by finding a safe place to run or walk in your area. Pick a local park, trail, or look for a great route in your neighborhood. Whatever you decide to do, just have fun with it! Share videos and photos of your day on the HAVEN Free Clinic Facebook page or on your Instagram using #HAVEN5K.
 
Please visit the Course Logistics page for more details about the race.
 
7. Why should I participate in the event?
 
By committing to this event and/or pledging to raise money for its success, you are helping raise critical funds that will support the very important mission of our clinic.
 
We are dedicated to the community of New Haven and all proceeds raised from the 5K will enable us to provide quality, comprehensive health care free-of-charge to underserved adults living in this neighborhood. With your support, we hope to make a difference in New Haven, while at the same time, helping our student volunteers to understand the importance and value of providing primary care in a community health setting.
 
We wish you success as you prepare for the event. Train, set, and achieve new goals,
enjoy the race, and get all the sponsors you can! When you cross that finish line, we
will all be winners – you, HAVEN Free Clinic, and all of the patients that we serve!

8. I am concerned that I might not be able to raise the required funds. Will I be able to do it?
 
Yes! Even if you've never raised money before, we have provided helpful materials to make it easy for you to collect sponsorship and support from friends, family, colleagues, neighbors, and others. Please refer to the sample letters and additional information found on your personal fundraising page for details. Feel free to personalize these letters when sending them out, as you want your sponsors to know that they are supporting YOU and YOUR efforts! You can also ask your sponsors to check with their employers as well, as many companies offer charitable donation matching programs that can help you achieve your goals more quickly. Make sure to thank your sponsors too!
 
9. Is the 5K only for runners?
 
No. The event is intended to be a day of fun and fitness. Join us on Sunday, October 11, 2020 to run, walk, or simply cheer for HAVEN Free Clinic. Bring your family members and/or friends to support you! We look forward to having an exciting community gathering to support our clinic.
 
We are anticipating that many of our participants are first-time 5K runners desiring to support our clinic. Feel free to go at whatever pace you'd like. It might take a little training and coaching to complete the race, but we know you can do it! We will be here to inspire you every step of the way.
 
10. Do you run alone or as a team?
 
Either! Participants can join an existing team, create a new team, or register alone.
 
All teams should have one Team Captain, who should create the team on the Registration page. All team members will then be able to join once their team once it has been created by the Team Captain. The Team Captain should use the "Create Team" link instead of the "Individual" link to create a personal fundraising page.
 
All participants will have their own personal fundraising page, but teams will be able to see how much they have raised together as a team. However, there will be separate awards for raising money for individuals and for teams.
 
11. Can I volunteer at the race?
 
Still want to participate in the 5K but don't want to walk/run? We would greatly appreciate your help! Register as virtual participant, free of charge, and create a personal fundraising page to fundraise for HAVEN.
 
12. Can I just make a donation?
Absolutely! You do not need to register or attend the event to donate to the cause. You can be a virtual participant if you wish, which allows you to have a fundraising page and collect funds from sponsors - or you can simply make a donation!
 
13. Is there a refund/exchange policy?
 
Yes. If a donation was made accidentally or for the wrong amount, simply Contact Us about the issue and we will be happy to make any necessary refunds, changes or corrections. Race registration fees are not refundable.
 
14. Where does my money go?
 
Proceeds from the event go to HAVEN Free Clinic. Your donation is tax deductible. Click the "About" link in the header above to see more information about HAVEN Free Clinic.
 
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